Open Arms Healthcare Center – Membership Platform
Effective Date: July 2, 2025

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Open Arms Healthcare Center (“Open Arms,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy outlines how we collect, use, store, and safeguard your information through our membership platform, website, and digital systems.

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1. Information We Collect
We collect the following categories of information from you:

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​a. Personal Information

• Full name

• Email address

• Mailing address

• Phone number

• Date of birth

• Gender

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b. Health and Program Eligibility Information

• Insurance status

• Income bracket (if applicable for program eligibility)

• Tier selection criteria

• Self-reported health concerns or goals (e.g., weight management, HIV status, chronic conditions)

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c. Technical and Usage Information

• IP address

• Device/browser type

• Page visits and site interactions

• Cookies (if enabled)

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d. Payment Information

• Transaction details are securely processed by third-party payment processors (e.g., Personify).

• We do not store full credit/debit card information on our servers.

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2. How We Use Your Information

    We use your information to:

• Process and manage membership applications

• Determine eligibility for program tiers or discounts

• Facilitate appointments and communications

• Provide access to personalized services and digital content

• Respond to inquiries and support requests

• Improve platform functionality and user experience

• Comply with applicable legal and regulatory obligations

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3. How We Share Your Information
    We do not sell or rent your personal data. We may share your information only as follows:

• With authorized OAHCC staff, contractors, and providers delivering care or services

• With third-party vendors providing secure hosting, payment processing, or communication support (under confidentiality agreements)

• As required by law, regulation, subpoena, or governmental request

• To prevent fraud or ensure the security of our platform

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4. Health Information and HIPAA Compliance
If you receive clinical services through Open Arms, we treat all health-related information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and related federal/state laws. This includes secure storage, restricted access, and encrypted communications where applicable.

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Your health data is only accessed by trained personnel and used solely for care delivery, program evaluation, or as legally required.

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5. Your Rights and Choices
    You have the right to:

• Access and review your personal information

• Request corrections or updates

• Request deletion of your account or certain data (subject to record retention laws)

• Opt out of marketing or promotional communications at any time

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6. Data Security
    We use industry-standard administrative, physical, and technical safeguards to protect your data, including:

• Password-protected portals

• Secure hosting with HTTPS encryption

• Regular data access audits

• Staff confidentiality training

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Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.

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7. Cookies and Web Tracking
Our platform may use cookies or tracking technologies to enhance user experience and monitor site performance. You may disable cookies via your browser settings, but doing so may limit certain functionalities.

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8. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors without parental or legal guardian consent.

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9. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the platform constitutes acceptance of the revised policy.

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10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:

Open Arms Healthcare Center
📧 memberinfo@oahcc.org